{"id":23470,"date":"2020-05-12T10:35:46","date_gmt":"2020-05-12T08:35:46","guid":{"rendered":"https:\/\/ecosave.com\/terms-and-conditions\/"},"modified":"2023-07-27T16:02:00","modified_gmt":"2023-07-27T14:02:00","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/ecosave.com\/en\/terms-and-conditions\/","title":{"rendered":"General terms and conditions Ecosave B.V."},"content":{"rendered":"

Table of contents<\/strong><\/h3>\n

Article 1 – Definitions
\nArticle 2 – Identity of the entrepreneur
\nArticle 3 – Applicability
\nArticle 4 – The offer
\nArticle 5 – The agreement
\nArticle 6 – Right of withdrawal
\nArticle 7 – Costs in case of withdrawal
\nArticle 8 – Exclusion right of withdrawal
\nArticle 9 – The price
\nArticle 10 – Conformity and warranty
\nArticle 11 – Delivery and execution
\nArticle 12 – Duration transactions: duration, cancellation and renewal
\nArticle 13 – Payment
\nArticle 14 – Complaints procedure
\nArticle 15 – Disputes
\nArticle 16 – Additional or deviating provisions<\/p>\n

<\/h3>\n

Article 1 – Definitions<\/h3>\n

In these terms and conditions:
\n1. Reflection period: the period within which the consumer can make use of his right of withdrawal; Read everything
\nabout reflection time
\n2. Consumer: the natural person who is not acting in the exercise of a profession or business and a
\nenters into a distance contract with the entrepreneur;
\n3. Day: calendar day;
\n4. Duration transaction: a distance contract with regard to a series of products and\/or services,
\nof which the delivery and\/or purchase obligation is spread over time;
\n5. Durable data carrier: any means that enables the consumer or entrepreneur to store information
\npersonally addressed to him, to store it in a way that allows future consultation and unaltered reproduction
\nof the stored information.
\n6. Right of withdrawal: the option for the consumer to cancel the purchase within the cooling-off period
\ndistance contract;
\n7. Model form: the model form for withdrawal that the entrepreneur makes available
\nconsumer can fill in when he wants to make use of his right of withdrawal.
\n8. Entrepreneur: the natural or legal person who provides products and\/or services to consumers at a distance
\noffers;
\n9. Distance contract: an agreement in the context of which the entrepreneur
\norganized system for distance selling of products and\/or services, up to and including the conclusion of the contract
\nagreement only one or more techniques for distance communication are used;
\n10. Technique of distance communication: means that can be used to close a
\nagreement, without the consumer and entrepreneur having come together in the same room at the same time.
\n11. General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.<\/p>\n

Article 2 – Identity of the entrepreneur<\/h3>\n

Ecosave B.V.
\nNoorderbaan 25
\n8256PP Biddinghuizen
\nNetherlands
\nT <\/strong>0321 332038
\nE<\/strong> info@ecosave.nl
\nKVK<\/strong> 61813753
\nBTW nummer<\/strong> NL854500042B01<\/p>\n

\nArticle 3 – Applicability<\/h3>\n

1. These general terms and conditions apply to every offer from the entrepreneur and to every establishment
\nconcluded distance contract and orders between entrepreneur and consumer.
\n2. Before the distance contract is concluded, the text of these general terms and conditions will be read to the
\nmade available to consumers. If this is not reasonably possible, the distance contract will be concluded before
\nis concluded, it is indicated that the general terms and conditions can be viewed at the entrepreneur and they are clicked
\nbe sent free of charge as soon as possible at the consumer’s request.
\n3. Indien de overeenkomst op afstand elektronisch wordt gesloten, kan in afwijking van het vorige lid en voordat
\nthe distance contract is concluded, the text of these general terms and conditions electronically
\nare made available to the consumer in such a way that they can be used by the consumer in a
\ncan be easily stored on a durable data carrier. If not reasonably
\nis possible, before the distance contract is concluded, it will be indicated where of the general
\nconditions can be read electronically and that they are available at the request of the consumer
\nelectronically or otherwise will be sent free of charge.
\n4. In the event that, in addition to these general terms and conditions, specific product or service terms and conditions of
\napply, the second and third paragraphs apply mutatis mutandis and the consumer can apply in case
\nof conflicting general terms and conditions always rely on the applicable provision that is most relevant to him
\nis favorable.
\n5. If one or more provisions of these general terms and conditions at any time in whole or in part
\nare null and void or are destroyed, the agreement and these terms and conditions will otherwise remain in effect and will
\nthe relevant provision will be replaced without delay by mutual agreement by a provision that has the purport of
\napproached the original as much as possible.
\n6. Situations not regulated in these terms and conditions must be assessed ‘in spirit’
\nof these terms and conditions.
\n7. Uncertainties about the explanation or content of one or more provisions of our terms and conditions
\nto be interpreted ‘in the spirit’ of these terms and conditions.<\/p>\n

\nArticle 4 – The offer<\/h3>\n

1. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated
\nstated in the offer.
\n2. The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.
\n3. The offer contains a complete and accurate description of the products and\/or services offered. The
\ndescription is sufficiently detailed to allow a proper assessment of the offer by the consumer
\nto make. If the entrepreneur uses images, these are a true representation of the
\nproducts and\/or services offered. Obvious mistakes or errors in the offer are binding on the
\nentrepreneur not.
\n4. All images, specifications and data in the offer are indicative and cannot give rise to
\ncompensation or dissolution of the agreement.
\n5. Images accompanying products are a true representation of the products offered. Entrepreneur
\ncannot guarantee that the displayed colors exactly match the real colors of the products.
\n6. Each offer contains such information that it is clear to the consumer what the rights and obligations are,
\nassociated with the acceptance of the offer. This concerns in particular:
\nthe price including taxes;
\nany shipping costs;
\nthe way in which the agreement will be concluded and which actions are required for this;
\nhet al dan niwhether or not the right of withdrawal applies;et van toepassing zijn van het herroepingsrecht;
\nthe method of payment, delivery and performance of the agreement;
\nthe term for acceptance of the offer, or the term within which the entrepreneur accepts the price
\nguarantees;
\nthe amount of the rate for distance communication if the costs of using the technology are for
\ndistance communication are charged on a different basis than the regular basic rate for the
\nmeans of communication used;
\nwhether the agreement will be archived after the conclusion, and if so, on what basis this can be done for the consumer
\nconsult is;
\nthe way in which the consumer, before concluding the agreement, has paid him in the context of the
\ncan check the data provided in the agreement and, if desired, restore it;
\nany other languages in which, in addition to Dutch, the agreement can be concluded;
\nthe codes of conduct to which the entrepreneur has subjected himself and the way in which the consumer applies them
\ncan consult codes of conduct electronically; and
\nthe minimum duration of the distance contract in the case of a long-term transaction.<\/p>\n

\nArticle 5 – The agreement<\/h3>\n

1. Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance
\nby the consumer of the offer and compliance with the associated conditions.
\n2. If the consumer has accepted the offer electronically, the entrepreneur will confirm immediately
\nby electronic means the receipt of the acceptance of the offer. As long as the agreement of this
\nacceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
\n3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and
\norganizational measures to secure the electronic transfer of data and he ensures a
\nsecure web environment. If the consumer can pay electronically, the entrepreneur will provide appropriate
\nobserve safety precautions.
\n4. The entrepreneur can – within legal frameworks – inform himself whether the consumer is up to the mark
\npayment obligations, as well as all those facts and factors that are important to a
\nresponsibly entering into the distance contract. If, on the basis of this investigation, the entrepreneur
\nhas reasons not to enter into the agreement, he is entitled to submit an order or request with reasons
\nto refuse or to attach special conditions to the implementation.
\n5. The entrepreneur will provide the following information with the product or service to the consumer, in writing or on
\nin such a way that it can be stored in an accessible manner by the consumer on a
\ndurable data carrier, enclose:
\nthe visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
\nthe conditions under which and the manner in which the consumer can make use of the right of withdrawal,
\nor a clear statement regarding the exclusion of the right of withdrawal;
\nthe information about warranties and existing after-sales service;
\nthe information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur already has this information
\nthe consumer has provided before the performance of the agreement;
\nthe requirements for termination of the agreement if the agreement has a duration of more than one
\nyears or indefinitely.
\n6. In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.
\n7. Every agreement is entered into under the suspensory conditions of sufficient availability
\nof the products concerned.<\/p>\n

\nArticle 6 – Right of withdrawal<\/h3>\n

Upon delivery of products:<\/em>
\n1. When purchasing products, the consumer has the option of canceling the agreement without specifying
\nreasons to dissolve during 14 days. This cooling-off period starts on the day after receipt of the product
\nby the consumer or a pre-designated by the consumer and made known to the entrepreneur
\nrepresentative.
\n2. During the cooling-off period, the consumer will treat the product and the packaging with care. He will
\nunpack or use the product only to the extent necessary to assess whether he has used it
\nwish to keep the product. If he makes use of his right of withdrawal, he will return the product with all
\nsupplied accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur
\nreturn, in accordance with the reasonable and clear instructions provided by the entrepreneur.
\n3. If the consumer wishes to make use of his right of withdrawal, he is obliged to do so within 14 days,
\nto make known to the entrepreneur after receipt of the product. It should be made known by the consumer
\nby means of the model form or by means of another means of communication such as by e-mail. After the
\nconsumer has indicated that he wishes to make use of his right of withdrawal, the customer must return the product
\nto be returned within 14 days. The consumer must prove that the delivered goods are on time
\nreturned, for example by means of proof of postage.
\n4. If the customer has not made it known that he wishes to use it after the periods referred to in paragraphs 2 and 3 have expired
\nexercising his right of withdrawal or has not returned the product to the entrepreneur, the purchase is one
\nfact.<\/p>\n

When providing services:<\/em>
\n1. When services are provided, the consumer has the option of canceling the contract without giving reasons
\ndissolve for at least 14 days, starting on the day of entering into the agreement.
\n2. To make use of his right of withdrawal, the consumer will refer to the information provided by the entrepreneur
\nthe offer and\/or reasonable and clear instructions provided in this respect at the latest at the time of delivery.<\/p>\n

\nArticle 7 – Costs in case of withdrawal<\/h3>\n

1. If the consumer makes use of his right of withdrawal, the costs of return will be at most
\non his behalf.
\n2. If the consumer has paid an amount, the entrepreneur will pay this amount as soon as possible, but
\nat the latest within 14 days after cancellation. This is subject to the condition that the product has already been returned
\nhas been received by the web retailer or conclusive proof of complete return can be submitted.
\nReimbursement will be made via the same payment method used by the consumer unless the consumer
\nexpressly consents to a different payment method.
\n3. In the event of damage to the product due to careless handling by the consumer, the consumer is responsible
\nliable for any depreciation of the product.
\n4. The consumer cannot be held liable for any reduction in the value of the product when it is used
\nthe entrepreneur has not been provided with all legally required information about the right of withdrawal, this should be done
\ntake place before the conclusion of the purchase agreement.<\/p>\n

\nArticle 8 – Exclusion right of withdrawal<\/h3>\n

1. The entrepreneur can exclude the consumer’s right of withdrawal for products as described in paragraph 2
\nand 3. The exclusion of the right of withdrawal only applies if the entrepreneur clearly states this in the offer,
\nat least in good time before concluding the agreement.
\n2. Exclusion of the right of withdrawal is only possible for products:
\nthat have been created by the entrepreneur in accordance with the consumer’s specifications;
\nthat are clearly personal in nature;
\nwhich cannot be returned due to their nature;
\nthat can spoil or age quickly;
\nthe price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence
\nhas;
\nfor loose newspapers and magazines;
\nfor audio and video recordings and computer software of which the consumer has broken the seal;
\nfor hygienic products of which the consumer has broken the seal.
\n3. Exclusion of the right of withdrawal is only possible for services:
\nregarding accommodation, transport, restaurant business or leisure activities to be performed on a specific date or
\nduring a certain period;
\nthe delivery of which has started with the explicit consent of the consumer before the cooling-off period
\nexpired;
\nregarding betting and lotteries.<\/p>\n

\nArticle 9 – The price<\/h3>\n

1. During the period of validity stated in the offer, the prices of the offered products and\/or
\nservices not increased, except for price changes due to changes in VAT rates.
\n2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are linked to
\nfluctuations in the financial market and over which the entrepreneur has no influence, with variable prices
\nto offer. This dependence on fluctuations and the fact that any prices quoted are target prices,
\nare stated in the offer.
\n3. Price increases within 3 months after the conclusion of the agreement are only permitted if
\nthey are the result of legal regulations or provisions.
\n4. Price increases from 3 months after the conclusion of the agreement are only permitted if the
\nentrepreneur who has stipulated and:
\nthey are the result of legal regulations or provisions; or
\nthe consumer has the authority to terminate the agreement with effect from the day on which the
\nprice increase.
\n5. The prices stated in the offer of products or services include VAT.
\n6. All prices are subject to printing and typesetting errors. For the consequences of printing and typesetting errors
\nno liability accepted. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the
\nwrong price.<\/p>\n

\nArticle 10 – Conformity and warranty<\/h3>\n

1. The entrepreneur guarantees that the products and\/or services comply with the agreement, the
\nthe specifications stated in the offer, the reasonable requirements of soundness and\/or usability and the on the date
\nexisting legal provisions and\/or government regulations of the conclusion of the agreement.
\nIf agreed, the entrepreneur also guarantees that the product is suitable for other than
\nnormal usage.
\n2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and
\nclaims that the consumer can assert against the entrepreneur on the basis of the agreement.
\n3. Any defects or incorrectly delivered products must be reported to the entrepreneur within 2 months after delivery
\nto be reported in writing. Return of the products must be made in the original packaging and in
\nin mint condition.
\n4. The warranty period of the entrepreneur corresponds to the manufacturer’s warranty period. However, the entrepreneur is
\ncan never be held responsible for the ultimate suitability of the products for each individual application
\nby the consumer, nor for any advice regarding the use or application of the
\nProducts.
\n5. The warranty does not apply if:
\nthe consumer has repaired and\/or modified the delivered products himself or has it done by third parties
\nrepair and\/or edit;
\nthe delivered products have been exposed to abnormal conditions or otherwise become careless
\nhave been treated or have been treated contrary to the instructions of the entrepreneur and\/or on the packaging;
\nthe defectiveness is wholly or partly the result of regulations that the government has made or will make
\nwith regard to the nature or quality of the materials used.<\/p>\n

\nArticle 11 – Delivery and execution<\/h3>\n

1. The entrepreneur will take the greatest possible care when receiving and at the
\nexecution of orders for products and in the assessment of applications for the provision of services.
\n2. The place of delivery is the address that the consumer has made known to the company.
\n3. With due observance of what is stated in paragraph 4 of this article, the company will accept accepted
\nexecute orders expeditiously but at the latest within 30 days, unless the consumer has agreed
\nwith a longer delivery time. If the delivery is delayed, or if an order is not or not
\ncan only be partially executed, the consumer will be informed of this no later than 30 days after he has received the
\nplaced order message. In that case, the consumer has the right to terminate the agreement without costs
\nto dissolve. The consumer is not entitled to compensation.
\n4. All delivery times are indicative. The consumer has no rights to any stated terms
\nborrow. Exceeding a term does not entitle the consumer to compensation.
\n5. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount to the consumer
\npaid as soon as possible, but no later than 14 days after dissolution.
\n6. If delivery of an ordered product proves to be impossible, the entrepreneur will make every effort to arrange a
\nreplacement item available. At the latest at the time of delivery will be in a clear and understandable manner
\nnotified that a replacement item will be delivered. The right of withdrawal is not possible for replacement items
\nare excluded. The costs of a possible return shipment are for the account of the entrepreneur.
\n7. The risk of damage and\/or loss of products rests with the entrepreneur until the moment of
\ndelivery to the consumer or a predetermined and made known to the entrepreneur
\nrepresentative, unless expressly agreed otherwise.<\/p>\n

\nArticle 12 – Duration transactions: duration, cancellation and renewal<\/h3>\n

Cancellation<\/em>
\n1. The consumer can conclude an agreement that has been entered into for an indefinite period and that extends to the arranged
\ndelivery of products (including electricity) or services, terminate at any time with due observance
\nof the agreed termination rules and a notice period of no more than one month.
\n2. The consumer can enter into an agreement that has been entered into for a definite period and that extends to the arranged
\ndelivery of products (including electricity) or services, at all times by the end of the
\nterminate for a specified period with due observance of the agreed termination rules and a notice period
\nof at most one month.
\n3. The consumer can use the agreements referred to in the previous paragraphs:
\ncancel at any time and not be limited to cancellation at a specific time or in a specific time
\nperiod of time;
\nat least cancel in the same way as they have been entered into by him;
\nalways cancel with the same notice period as the entrepreneur has stipulated for himself.<\/p>\n

Extension<\/em>
\n1. An agreement that has been entered into for a definite period and that extends to the regular delivery of products
\n(including electricity) or services, may not be tacitly extended or renewed for a
\ncertain duration.
\n2. Contrary to the previous paragraph, an agreement that has been entered into for a definite period and that extends to the
\nregular delivery of daily news and weekly newspapers and magazines are tacitly renewed for one
\nfixed term of a maximum of three months, if the consumer has this extended contract by the end of
\ncan cancel the extension with a notice period of no more than one month.
\n3. An agreement that has been entered into for a definite period and that extends to the regular delivery of products
\nor services, may only be tacitly renewed indefinitely if the consumer is allowed at any time
\nterminate with a notice period of no more than one month and a notice period of no more than three months
\nin case the agreement extends to the regular, but less than once a month, delivery of daily,
\nnews and weekly newspapers and magazines.
\n4. An agreement with a limited duration for the regular delivery of daily, news and
\nweeklies and magazines (trial or introductory subscription) is not tacitly continued and ends
\nautomatically after the trial or introductory period.<\/p>\n

Duration<\/em>
\n1. If an agreement has a duration of more than one year, the consumer may terminate the agreement after one year
\nat all times with a notice period of no more than one month, unless reasonableness and fairness dictate
\nobject to cancellation before the end of the agreed term.<\/p>\n

\nArticle 13 – Payment<\/h3>\n

1. Unless otherwise agreed, the amounts owed by the consumer must be paid
\npaid within 7 working days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In case of one
\nagreement to provide a service, this term commences after the consumer has received confirmation of the
\nagreement has been received.
\n2. The consumer is obliged to immediately notify the consumer of any inaccuracies in payment details provided or stated
\nentrepreneur to report.
\n3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions
\nto charge the reasonable costs made known to the consumer in advance.<\/p>\n

\nArticle 14 – Complaints procedure<\/h3>\n

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint
\nin accordance with this complaints procedure.
\n2. Complaints about the implementation of the agreement must be fully and clearly described within 2 months
\nbe submitted to the entrepreneur after the consumer has discovered the defects.
\n3. Complaints submitted to the entrepreneur are counted within a period of 14 days from the date of
\nreceipt answered. If a complaint requires a foreseeable longer processing time, the
\nentrepreneur within the period of 14 days with an acknowledgment of receipt and an indication of when
\nthe consumer can expect a more detailed answer.
\n4. If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the
\ndispute settlement.
\n5. In the event of complaints, a consumer must first turn to the entrepreneur. If the webshop is
\naffiliated with Stichting WebwinkelKeur and for complaints that cannot be resolved in mutual consultation
\nthe consumer should turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will be free of charge
\nmediate. Check whether this webshop has a current membership via
\nhttps:\/\/www.webwinkelkeur.nl\/ledenlijst\/. If no solution has been found by then, the
\nconsumer the possibility to have his complaint handled by the person appointed by Stichting WebwinkelKeur
\nindependent disputes committee, the decision of which is binding for both entrepreneur and consumer
\nagree with this binding decision. To submit a dispute to this disputes committee
\ncosts that must be paid by the consumer to the relevant commission. It is also
\npossible to register complaints via the European ODR platform (http:\/\/ec.europa.eu\/odr).
\n6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur states otherwise in writing
\nindicates.
\n7. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its option or the
\nreplace or repair delivered products free of charge.<\/p>\n

\nArticle 15 – Disputes<\/h3>\n

1. To agreements between the entrepreneur and the consumer to which these general terms and conditions apply
\nonly Dutch law applies. Even if the consumer lives abroad.
\n2. The Vienna Sales Convention does not apply.<\/p>\n

\nArticle 16 – Additional or deviating provisions<\/h3>\n

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the
\nare consumers and must be recorded in writing or in such a way that they can be used by the consumer
\ncan be stored in an accessible manner on a durable data carrier.<\/p>\n","protected":false},"excerpt":{"rendered":"

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